Refund policy

If you wish to return a product for  refund, you are in the right place. Please complete the form below indicating your name, first name and telephone number used for the order. Kiwami does not carry out exchanges, only a refund will be made.

📄​ Download the return form (ENG)

Up to 14 days : you can make a return for 14 days from the date of shipment. Please note, we do not accept returns for personalized products and items from the Nation range in country colors.

Return costs: they are your responsibility unless the product has a design defect or if the item delivered is not not the right one. Likewise, return shipping costs are your responsibility.

Repair service: After validation of your repair request, it is imperative to return the clean and washed item to us . Any garment received unwashed will incur dry cleaning costs.