Privacy policy

1- Introduction

KIWAMI (9 RUE AMPERE 64121 MONTARDON), responsible for processing your Personal Data ("we") takes the privacy of everyone who visits our online store www.kiwamisports.com (the "Website ») And more generally of any person who transmits Personal Data to us (term defined below) concerning him, during contact with our brand.

We will always process your Personal Data in accordance with the regulations applicable in France and in the European Union in the field of the protection of personal data ("Data Protection Regulation"), including in particular:

  • The law relating to computers, files and freedoms n ° 78-17 of 6 January 1978 as amended and any updates;
  • Directive 95/46 / EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, applicable until May 25, 2018;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (general data protection regulation) repealing Directive 95/46 / EC, applicable from May 25, 2018;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (general data protection regulation) repealing Directive 95/46 / EC, applicable from May 25, 2018;
  • Where applicable, the texts adopted within the European Union and local laws likely to apply to personal data processed under the Contract;

texts and decisions issued by supervisory authorities, in particular the National Commission for Informatics and Freedoms (Cnil);

This privacy policy is an integral part of our General Conditions of Sale which can be viewed by clicking here. By using the Website, placing orders, contacting our customer service or registering in our prospect database, you explicitly accept the use of your Personal Data in accordance with this privacy policy. This same privacy protection policy applies each time you provide us with your Personal Data and to any processing that we may carry out on it.

2- Your personal data

The term "Personal Data" designates any information concerning you which makes you directly or indirectly personally identifiable, in particular your name, first name, address, telephone number, email address, bank details, username, password, cookies, IP address and other information that allows you to identify and that you make available to us at any time.

3- The collection of your personal data

We may collect your Personal Data when:

  • you visit the Website; you create a customer account on the Website;
  • you place an order on the Website by your own;
  • you place an order by phone;
  • you subscribe to the KIWAMI Newsletter;
  • you register for the KIWAMI loyalty program;
  • you send a complaint, ask a question or send us any other remark;
  • you provide us with your Personal Data on the Website or in any way.

We also use "Cookies" (cookies), as explained in Section 9 below. When the collection of certain Personal Data is necessary for the purposes listed in Section 4 below, we will let you know, on the understanding that if you do not provide us with this information, we will not be able to meet these purposes. .

4-The processing of your personal data

We may need to process your Personal Data to meet the following purposes:

  • process and fulfill orders that you place through the Website or by telephone, including the management of your payments;
  • process and resolve all your complaints or questions relating to your past or future orders, your customer account or our brand;
  • to monitor, develop and improve the Website and your use of the Website;
  • analyze your behavior on the Website and your reactions to our marketing campaigns in order to improve or personalize the products and services we offer you;
  • manage the creation and maintenance of your customer account, in particular by offering you new features or new services;
  • send you information and commercial offers, concerning existing or new products and services related to the Kiwami brand and its universe;
  • to provide you with personalized service and offers, by email, telephone, on the Website.

5-Newsletter

You can subscribe to the KIWAMI Newsletter and thus choose to be informed, at regular intervals, of the offers offered on the Website and / or by our partners.

You can unsubscribe at any time by clicking on the link provided for this purpose at the top of each newsletter or by writing to our customer service at contact [@] kiwamisports.com

6- The transmission of your personal data to third parties

We may need to transmit your Personal Data:

  • to some of our service providers who help us fulfill your order, deliver your products, collect your payment, send you information and commercial offers, and analyze your use of the Website, with a view to improving the quality and effectiveness of the Website, it being understood that the said service providers are bound by contract to confidentiality and to respect the laws in force concerning the protection of your Personal Data.

7- Hypertext links "cookies" and "Tags" Internet

Geolocation cookies

The https://kiwamisports.com site contains a number of hypertext links to other sites, set up with the permission of https://kiwamisports.com . However, https://kiwamisports.com does not have the possibility to check the content of the sites thus visited, and will therefore not assume any responsibility for this fact.

Unless you decide to disable cookies, you agree that the site may use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

A "cookie" is a small information file sent to the User's browser and saved in the User's terminal (eg: computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, as well as the date and time of access. Cookies do not in any way risk damaging the User's terminal.

https://kiwamisports.com is likely to process the User's information concerning his visit to the Site, such as the pages viewed , the research carried out. This information allows https://kiwamisports.com to improve the content of the Site, the navigation of the User.

Cookies facilitating navigation and / or the provision of the services offered by the Site, the User can configure his browser so that it allows him to decide whether or not he wishes to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or rejection of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal. https://kiwamisports.com informs the User that, in this case, it is possible that the functionalities of his navigation software are not all available.

If the User refuses the registration of Cookies in his terminal or browser, or if the User deletes those registered there, the User is informed that his browsing and experience on the Site may be limited. This could also be the case when https://kiwamisports.com or one of its providers cannot recognize, for compatibility purposes technical, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://kiwamisports.com declines all responsibility for the consequences related to the degraded functioning of the Site and any services offered by https://kiwamisports.com , resulting (i) from the refusal of Cookies by the User (ii) from the impossibility for https://kiwamisports.com to save or consult the Cookies necessary for their operation due to the choice of the User. For the management of Cookies and the choices of the User, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how the User can modify their preferences in terms of Cookies.

At any time, the User can choose to express and modify their wishes in terms of Cookies. https://kiwamisports.com may also use the services of external service providers to help it collect and process the information described in this section .

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the Site of https://kiwamisports.com < / a> or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the mobile application of https: //kiwamisports.com , Twitter, Facebook, Linkedin and Google Plus can also place cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only placed on your terminals if you consent to them, by continuing to browse the Website or the mobile application of https://kiwamisports.com . At any time, the User may nevertheless revoke their consent to https://kiwamisports.com depositing this type of cookies.

Internet tags

https://kiwamisports.com may occasionally use Internet tags (also called "tags", or action tags, GIFs to one pixel, transparent GIFs, invisible GIFs and one-to-one GIF) and deploy them through a specialist web analytics partner likely to be located (and therefore store the corresponding information, including the IP address of User) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages thereof.

This technology allows https://kiwamisports.com to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.

The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the activity of the Site for the attention of https://kiwamisports.com , and provide other services relating to the use of it and the Internet.

8- Your rights

In application of the legislation in force, you have a right of access, rectification or erasure, limitation of the processing of your data, a right of opposition, a right to portability of your data as well as the right to define guidelines relating to the fate of your data after your death, which are exercised by email to contact@kiwamisports.com or by post to the attention of the Digital Manager, at the following address 9, rue ampère, 64121 Montardon, France, accompanied by a copy of an identity document.

9- The security of your data

We have implemented and maintain all the appropriate protections ensuring that our internal procedures for the security of your Personal Data comply with the regulations in force. We also make every effort to ensure that third parties who work with us, under contract, as service providers, to make this Website and its content available to you and to fulfill your orders (including through our ordering service by telephone), ensure adequate protection of the Personal Data to which they have access. We limit access to Personal Data concerning you to employees subject to appropriate confidentiality obligations, and whose contact with this Personal Data we believe is justified within the framework of their duties and / or to provide you with products and services. .

We will take all necessary steps to ensure the secure processing of your Personal Data. In particular, we will take precautionary measures to protect your Personal Data against loss or misuse, and we will use security procedures to prevent unauthorized access to such Personal Data. All the Personal Data that we collect is stored on a server offering all the guarantees of security and is kept for a period not exceeding the period necessary for the achievement of the objectives set out in Section 4 above.

10- Cookies and "Tags"

Technical cookies relating to the functionality of the Website: These cookies allow you to browse the Website, use its functionalities and save your preferences (eg: adding an item to your cart).

Website analysis cookies: These cookies allow us to measure website traffic and your reactions to the products we offer. They allow us to improve the Website.

Cookies relating to your preferences: When you browse or shop online, the Website remembers your preferences (for example, your user name, your language or your geographic location). This simplifies, facilitates and personalizes your browsing experience.

Targeting cookies or advertising cookies: These cookies are used to serve ads that interest you. Additionally, they limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns.

Most browsers automatically accept cookies, but you don't have to. By continuing to browse the Website, you agree to the use of these cookies. If you want to disable cookies, you will only have to adapt your browser settings accordingly, but you should be aware that by disabling cookies, you may not be able to create an online account or use all the features of the Site. Web. Below you will find some information on how to disable cookies for certain web browsers.

Firefox:

  1. Click on the Menu button ≡ and select Options
  2. Select the Privacy and Security panel.
  3. In the History area, for the Retention rules option, select Never keep history. Click Restart Firefox Now.
  4. Return to Menu ≡ and select Options. Finally select the Privacy and security panel.
  5. In the Track Protection section select Always or Only in private windows. Then click edit block lists. Choose one of the two options “Basic protection” or “Strict protection”. Please note that "strict protection" may prevent some sites from functioning

Note: If after exploring this parameter, you notice that you can no longer see some of your websites correctly, an immediate solution is to position it on from the visited sites to allow cookies from previously visited sites.

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  1. Click OK to close the "Options" window.

https://support.mozilla.org/en/kb/desactiver-cookies-tiers

Internet Explorer:

  1. Click on the Tools button, then on Internet Options.
  2. Click on the Privacy tab, then under Settings, move the cursor up to block all cookies or down to allow all cookies, then click OK.

http://windows.microsoft.com/fr-fr/windows7 / block-enable-or-allow-cookies

Google Chrome:

  1. In the upper right corner, click on More then Settings.
  2. At the bottom, click on Advanced settings.
  3. In the "Privacy" section, click on the Content settings button.
  4. Click on Cookies.
  5. Disable Allow sites to save / read cookie data.
  6. Click OK.

https://support.google.com/chrome/answer/95647?hl=en

Safari:

  1. In the menu bar at the top, click on "Safari", then "Preferences"
  2. Select the "Confidentiality" icon
  3. Next to "Block cookies", check "Always"

http://support.apple.com / kb / ht1677? viewlocale = fr FR & amp; locale = fr FR

Please note that we do not control the use of cookies by third parties.

  1. Internet Tags

https://kiwamisports.com may occasionally use Internet tags (also called "tags", or action tags, GIFs to one pixel, transparent GIFs, invisible GIFs and one-to-one GIF) and deploy them through a specialist web analytics partner likely to be located (and therefore store the corresponding information, including the IP address of User) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages thereof.

This technology allows https://kiwamisports.com to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.

The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the activity of the Site for the attention of https://kiwamisports.com , and provide other services relating to the use of it and the Internet.

11- Location and transfer of your personal data

We keep your Personal Data

Some of the data collected, and in particular the data relating to the payment of your orders, may be transferred to service providers or subcontractors established in the United States, or in other countries not recognized by the European Commission as benefiting from an adequate level of protection. As such, as authorized by the applicable regulations, we undertake to work only with companies registered on the American Privacy Shield register (or equivalent for other countries), or to conclude a cross-border flow agreement with these companies, compliant with the standard contractual clauses of the European Commission, or to collaborate with companies having Internal Company Rules (BCR) allowing cross-border transfers.

12-Retention period of your data

  • Personal Data relating to customers: duration of the contractual relationship plus the statutory limitation periods, ie 5 years.
  • Data relating to non-customer prospects: 3 years from the last active contact with our brand.
  • Historical purchase and browsing cookies: 13 months
  • Number and validity date of a bank card: 15 months following the debit date
  • The visual bank card cryptogram: The time of the transaction

13- Modification of our privacy protection policy

We reserve the right to modify our privacy protection policy, in compliance with the laws in force regarding the protection of personal data. In this case, the modifications to our privacy protection policy will be indicated here.

14- Contact us

If you have any questions regarding our privacy policy or the way we use your Personal Data, please contact the company by mail at KIWAMI: 9 rue ampère 64121 Montardon; by email contact@kiwamisports.com or by phone at 05.59.32.29.36

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