KIWAMI REPAIR SERVICE
Kiwami offers a customers a repair service. In order to benefit from it, please read carefully the different steps.
Follow the directions below;
- Contact the dedicated customer service at firstname.lastname@example.org
- Specify in your e-mail, your last name, first name, date and place of purchase;
- Detail the problem encountered;
- Join at least 2 photos of the problem (wide shot and Zoom);
- A copy of the invoice.
Without these elements, no return or repair can be processed.
Upon receipt of your e-mail with all the above information, our team will review and determine whether a repair can be performed or not.
Our sales team will then send you a quote including the repairing costs as well as the shipping costs. For payment, an e-mail request will be sent to you.
Once the quote has been validated, return the product to the following address.
9 AMPERE STREET
CAUTION: All items returned for repair must be washed and clean. We do not accept dirty or wet clothes.
The average repair time goes from 1 to 3 weeks. It should be noted that our workshop is closed all the month of August. Your repair requests will be processed in September.